Workplace Violence Quick Training
Keep This in Mind
What to do:
If you are involved in a workplace violence incident
- Call 911 as soon as possible
- Notify others in your work area
- Project calmness: move and speak slowly, quietly, and confidently.
- Focus your attention on the other person to let him/her know you are interested in what he/she has to say.
- Maintain a relaxed yet attentive posture and position yourself at a right angle rather than directly in front of the other person.
- Accept criticism in a positive way. When a complaint might be true, use statements like "You are probably right" or "It was my fault". If the criticism seems unwarranted, ask clarifying questions.
- Acknowledge the feelings of the other person. Indicate that you can see why he/she is upset.
- As soon as possible after the incident prepare a written statement concerning the incident. Keep the statement in case it is needed in the future.
- Appear apathetic or cold, go strictly by the rules, or give them the run-around.
- Reject all of their demands from the start.
- Make sudden movements. Instead keep your speech low and slow.
- Challenge, threaten, belittle, or dare the person.
- Act like the situation is less serious than it really is.
- Invade the person's personal space. Try to maintain a space of 3' to 6' between you and the other person.
- Get out immediately
- Defend yourself (if necessary)
- Call 911 as soon as possible.
Follow these DOs and DON'Ts:
If the Situation is Threatening:
Entire section adapted from USU Public Safety website Workplace Violence, where you will find still more information. (2009)